Frequently Asked Questions
Everything you need to know about our luxury stationery and accessories.
How long will it take for my order to ship?
Standard orders are processed within 2-3 business days. Once shipped, domestic delivery typically takes 5-7 business days, while international shipping varies by destination.
What is your return policy for ink and lifestyle products?
We accept returns on unopened and unused products within 30 days of purchase. Please note that for hygiene and quality control, opened ink bottles cannot be returned.
Do you offer international shipping?
Yes, we ship our premium collections globally. Shipping rates and estimated delivery times are calculated at checkout based on your specific location.
Are your fountain pen inks safe for all pen brands?
Our inks are meticulously formulated to be high-quality and water-based, making them safe for most modern and vintage fountain pens. We recommend regular cleaning for optimal performance.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.